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Customer Success Manager
This job is now closed
Job Description
- Req#: JR110722
Employer Industry: Software Solutions for Service Industries
Why consider this job opportunity:
- Salary range between $58,400 - $78,100 USD
- Opportunity for career advancement and growth within the organization
- Flexible time off and support for autonomous work
- Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
- Holistic support for life stages, including parental leave and fertility services
- Recognition programs to reward great work, including bonus opportunities
What to Expect (Job Responsibilities):
- Act as the main point of contact for approximately 100 customer accounts, managing relationships and expectations
- Guide customers to maximize their business using the ServiceTitan platform, demonstrating ROI and resolving complex issues
- Proactively engage with customers to understand their goals and ensure their needs are met
- Utilize data to track customer success metrics and design targeted engagement campaigns
- Monitor account health to mitigate escalations and churn risk while facilitating effective solutions
What is Required (Qualifications):
- Minimum of 2 years in customer-facing roles, customer success/account management, or sales experience
- Strong problem-solving skills and ability to de-escalate challenging situations
- Exceptional written and verbal communication skills
- Proven ability to manage multiple projects with strong attention to detail
- Self-motivated and organized, with experience working effectively in a remote setting
How to Stand Out (Preferred Qualifications):
- Experience in project management and sales
- Familiarity with data or business performance analytics
- Operational knowledge of SalesForce, Gainsight, and Tableau
- Proficiency in ServiceTitan workflows and best practices
- Availability to work PST/MST hours
#SoftwareSolutions #CustomerSuccess #CareerOpportunity #FlexibleWork #HealthAndWellness
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