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Customer Success Manager
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Job Description
- Req#: u0T74Z92DDDu
Employer Industry: Technology - Law Enforcement Solutions
Why consider this job opportunity:
- Competitive salary with equity options
- Opportunity to work at a well-funded, early-stage startup with cutting-edge technology
- Chance to engage in meaningful work that supports law enforcement and community trust
- Collaborative company culture that values creativity and innovation
- Potential for career growth and development within the organization
What to Expect (Job Responsibilities):
- Develop strategies for customer growth, adoption, and retention
- Build strong, long-term relationships with departments by providing consistent value and proactive support
- Review customer feedback, track feature requests, and share insights with product and engineering teams
- Drive the resolution of escalations and ensure customers remain updated on progress
- Analyze engagement data and customer metrics to measure success and guide improvement
What is Required (Qualifications):
- 3+ years of experience in Customer Success or Account Management at a tech startup
- Proven track record of building and nurturing strong customer relationships
- Highly adaptable, self-motivated, and able to thrive in a fast-paced environment
- Excellent communication and problem-solving skills with a customer-first mindset
- Must be based in Greenville, SC
How to Stand Out (Preferred Qualifications):
- Willingness to occasionally travel on-site with customers and attend conferences
#TechStartup #CustomerSuccess #LawEnforcement #CareerOpportunity #Innovation
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