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Customer Success Manager
This job is now closed
Job Description
- Req#: 868E84AD66
Employer Industry: B2B Software as a Service (SaaS)
Why consider this job opportunity:
- Salary up to $26.44/hour based on experience and qualifications
- Outstanding benefits including multiple medical, dental, and vision plans, along with generous vacation and personal time off
- Opportunity for career advancement and professional growth within the organization
- Flexible remote work option available for candidates in specified states
- Collaborative and entrepreneurial work environment that values new ideas and teamwork
- Chance to make a significant impact on client success and satisfaction
What to Expect (Job Responsibilities):
- Manage and nurture a portfolio of valued clients, establishing yourself as a trusted advisor
- Conduct onboarding calls, product training, and renewal discussions to enhance client engagement
- Forge multi-level relationships with key decision-makers to improve client retention and satisfaction
- Conduct regular business reviews to demonstrate the ROI of the employer's services to clients
- Identify cross-selling opportunities to expand the employer's presence within existing accounts
What is Required (Qualifications):
- Proven success in strategic account management, program management, or sales
- Resourceful and determined attitude with a motivation to tackle challenges
- Strong communication skills for engaging with senior decision-makers and addressing objections
- Excellent program management and presentation skills
- Proficiency in using the Salesforce CRM platform is highly desirable
How to Stand Out (Preferred Qualifications):
- Experience in a customer success role or similar position within a SaaS environment
- Familiarity with recruitment, background screening, or regulatory management processes
- Strong negotiation skills and ability to influence stakeholders
- Background in data analysis or predictive analytics
- A proactive approach to problem-solving and process improvement
#B2BSoftware #CustomerSuccess #RemoteWork #CareerGrowth #TeamCollaboration
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