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Customer Success Manager I
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Job Description
- Req#: fe0e9797-3d1a-4756-bf0b-ad6939a2dc38
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $80,000
- Unlimited Paid Time Off (PTO) for work-life balance
- 401k company match to support your financial future
- Comprehensive healthcare benefits, including company-paid dental and vision
- Work from anywhere, offering flexibility in your work environment
- Professional development reimbursement to enhance your skills
What to Expect (Job Responsibilities):
- Guide customers through the transition from onboarding/implementation to the Customer Success Manager phase of their lifecycle
- Conduct proactive communication and hold Quarterly Business Reviews to optimize product adoption and identify expansion opportunities
- Assess opportunities for product enhancements and liaise with the Product team as necessary
- Take ownership of client communication, satisfaction, and retention for assigned accounts
- Collaborate with cross-functional teams to enhance the overall customer experience, addressing pain points and use cases identified during the sales process and client lifecycle
What is Required (Qualifications):
- BA/BS degree
- 2-5 years of experience with a proven track record in Customer Success, Account Management, or Implementation
- Exceptional writing, interpersonal, organizational, and time management skills
- Proficiency in PC/Mac skills, including Office Suite/G Suite tools
- Previous work experience in customer service, healthcare, clinical research, or academia
How to Stand Out (Preferred Qualifications):
- Familiarity with Live Chat and project management tools
- Experience with Looker
- Demonstrated integrity and a positive, proactive attitude
#HealthTech #CustomerSuccess #CareerGrowth #RemoteWork #InnovativeSolutions
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