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Customer Success Manager
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Job Description
- Req#: PvzqA7aUUE28
Employer Industry: Cloud-Based Spend Management Solutions
Why consider this job opportunity:
- Salary up to $95,000 plus a 20% annual bonus
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere on the East Coast of the U.S.
- Engaging and collaborative work environment focused on innovation
- Chance to directly influence customer satisfaction and drive business outcomes
What to Expect (Job Responsibilities):
- Prepare and maintain customer success plans, tracking progress and measuring outcomes
- Conduct Customer Business Reviews with high- and medium-tier accounts to translate data into business outcomes
- Partner with Account Management to lead Account Governance Meetings, covering key performance indicators and product updates
- Proactively identify at-risk customers and develop retention strategies
- Create and deliver self-service content, including FAQs and best-practice tips
What is Required (Qualifications):
- Minimum of 2 years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting
- Hands-on experience with accounts payable processes and familiarity with the purchase-to-pay (P2P) domain
- Demonstrated commercial skills, including achieving sales results and driving revenue growth
- Strong communication skills with the ability to build trusted relationships
- Excellent analytical and problem-solving skills with a data-driven approach
How to Stand Out (Preferred Qualifications):
- Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office
#CloudComputing #CustomerSuccess #RemoteWork #CareerGrowth #Innovation
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