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Customer Success Manager
This job is now closed
Job Description
- Req#: eca8c406-8107-4129-bc4e-de669ab3767f
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Work remotely with a preference for Pacific Standard Time
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and community health
What to Expect (Job Responsibilities):
- Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform
- Oversee the implementation and configuration of SaaS solutions, ensuring seamless integration with clients' existing workflows
- Develop and maintain deep knowledge of the platform to effectively address client inquiries and troubleshoot issues
- Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement
- Collaborate with cross-functional teams to address client needs and drive continuous improvement
What is Required (Qualifications):
- Proven experience in SaaS software implementation, account management, and platform configuration
- Strong problem-solving skills and ability to handle complex client issues effectively
- Excellent communication and interpersonal skills, with a customer-centric approach
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Proficiency in relevant software tools and platforms, including CRM systems
How to Stand Out (Preferred Qualifications):
- Background in community health work
- Bi-lingual English/Spanish
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #SaaSImplementation
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