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Job Description
- Req#: E9.061
Employer Industry: Fashion Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic and innovative environment focused on digital transformation in the fashion industry
- Collaborate with a global team of professionals dedicated to customer success
- Chance to make a meaningful impact on customer satisfaction and business outcomes
- Engage with cutting-edge technology and tools that shape the future of fashion design
What to Expect (Job Responsibilities):
- Ensure new customers have a seamless onboarding process and arrange training sessions on software capabilities
- Build and maintain strong relationships with key stakeholders, acting as the primary point of contact
- Monitor customer usage and engagement metrics to ensure effective adoption of solutions
- Collaborate with Sales and Account Management to secure renewals and identify upsell opportunities
- Serve as the voice of the customer within the organization by providing feedback to various teams
What is Required (Qualifications):
- Bachelor's degree in Business, Fashion Design, Engineering, or a related field; Master's preferred
- Minimum of 5 years in Customer Success, Account Management, or a related role in SaaS or consulting
- Proven ability to drive customer retention through proactive account management
- Excellent interpersonal, communication, and negotiation skills
- Analytical mindset with the ability to interpret data and drive actionable insights
How to Stand Out (Preferred Qualifications):
- Experience in the fashion or apparel industry
- Proficient in using CRM tools and analytics platforms
- Comfort working across global, cross-functional teams in a fast-paced environment
- Fluency in additional languages beyond English
#FashionTechnology #CustomerSuccess #CareerAdvancement #DigitalTransformation #SaaS
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