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Customer Success Manager (Southeastern)
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Job Description
- Req#: 28597dcb-afc2-42b4-84a1-f3d1268da576
Employer Industry: Waste Management Software Solutions
Why consider this job opportunity:
- Comprehensive benefits package including medical, vision, dental, and life insurance
- Unlimited PTO and paid parental leave
- 401K match and Medical/Dependent FSA options
- Opportunity for career advancement and growth within the organization
- Collaborative and dynamic work environment with a focus on innovation
- Chance to make a positive impact on environmental sustainability
What to Expect (Job Responsibilities):
- Manage approximately 100 customers, ensuring their success and subscription renewals
- Understand customer needs and waste management strategies to help achieve their goals
- Consult on best practices and recommend training and feature utilization
- Analyze customer data to provide tailored product and waste program recommendations
- Serve as the voice of the customer, collaborating with Sales, Support, and Product teams
What is Required (Qualifications):
- Several years of experience in Customer Success or the waste management sector
- Excellent written and verbal communication skills
- Strong relationship-building and project management skills
- Ability to interpret metrics and make improvement recommendations
- Experience in a SaaS industry
How to Stand Out (Preferred Qualifications):
- Prior experience in Customer Success preferred
- Knowledge of waste management industry practices, including collection systems and diversion programs
- Proven ability to motivate and support customer success initiatives
#WasteManagement #CustomerSuccess #SaaS #CareerOpportunity #EnvironmentalImpact
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