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Customer Success Manager - US Only
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Job Description
- Req#: epJcEeBzrKvR
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel requirements
- Engage in meaningful work that improves patient care and customer satisfaction
- Competitive benefits package including health, dental, and vision insurance
- Collaborative work environment with a focus on teamwork and communication
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with key stakeholders within customer organizations
- Proactively identify opportunities for upselling or cross-selling based on customer needs
- Act as the voice of the customer within the company, advocating for their needs and concerns
- Utilize customer data and feedback to derive insights and suggest improvements to enhance the customer experience
- Manage and document Quarterly Business Review processes and scheduled meetings with customers
What is Required (Qualifications):
- 2+ years of experience in a Customer Success Manager role, particularly in a healthcare setting
- Bachelor's degree in Healthcare, Business Administration, Marketing, or a related field
- Proven experience in a customer-facing role, preferably in Customer Success or Account Management
- Strong problem-solving abilities and a customer-centric approach
- Minimum of 3 years working experience as a radiographer, application specialist, MRI specialist, or mammographer in a clinical setting
How to Stand Out (Preferred Qualifications):
- Experience in Healthcare and/or Healthcare IT
- Understanding of radiology workflow
- Familiarity with Salesforce CRM and healthcare applications/products
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #HealthcareIT
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