Remote Jobs
Customer Success Manager
What's your preference?
Job Description
- Req#: 03878c68-1cac-4982-9fe5-44a11073dccc
- Own onboarding for new restaurant customers - set up accounts, configure call flows, and train teams
- Serve as the day-to-day point of contact for a portfolio of accounts
- Monitor account performance and proactively reach out to improve adoption and resolve issues
- Coordinate with our engineering team to triage bugs and surface feedback
- Maintain internal documentation and help refine customer-facing resources
- Work cross-functionally to influence product development and roadmap
- Run quarterly business reviews with our top accounts
- 2+ years in a customer-facing role (CS, support, account management)
- Clear communicator who can explain technical things in plain English
- Organized, detail-oriented, and calm under pressure
- Passion for restaurants or experience in the hospitality industry is a plus
- Startup experience or comfort with ambiguity
About Hostie
Hostie is your restaurant's Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.
Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.
Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google's AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.
Overview
Hostie is your restaurant's Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.
Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.
Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google's AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.
About the Role
As a Customer Success Manager, you'll be the voice of Hostie to our restaurant partners, ensuring they get the most value out of our platform. You'll work directly with operators and GMs, helping them launch, troubleshoot, and optimize their use of Hostie. Your goal: build trust, reduce churn, and help restaurants thrive with Hostie.
What You'll Do
What We're Looking ForAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.