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Job Description
- Req#: AB7CF08FC3
Employer Industry: AI-Powered Social Media Solutions
Why consider this job opportunity:
- Competitive market rate compensation with 4+ weeks of paid time off
- Opportunity for career advancement into senior leadership roles based on performance
- Work with global brands at the forefront of digital engagement
- Flexible, fully remote role allowing for collaboration with a talented global team
- Chance to shape the future of brand protection and community management through innovative AI solutions
What to Expect (Job Responsibilities):
- Serve as a trusted advisor to global brands, aligning AI-powered solutions with their social engagement and brand protection goals
- Drive renewals, upsells, and expansions by showcasing the impact of AI-driven automation on customer engagement
- Collaborate with AI specialists to tailor solutions based on client-specific needs and industry trends
- Analyze performance data to provide strategic recommendations for optimizing engagement and moderation
- Implement strategies to prevent churn and foster long-term client relationships
What is Required (Qualifications):
- Minimum of 3-6 years of experience in customer growth, managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company
- Proven understanding of marketing, community management, and social engagement
- Experience managing enterprise client portfolios with a focus on strategic alignment and measurable impact
- Data-driven mindset with a proactive, results-oriented approach
- Strong problem-solving skills, with the ability to use insights to influence stakeholders
How to Stand Out (Preferred Qualifications):
- Experience in agency or direct brand roles, particularly in paid/organic social strategy
- Proven ability to identify and develop customer advocates for testimonials and case studies
#AI #CustomerSuccess #RemoteWork #CareerGrowth #SocialMediaEngagement
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