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Customer Success Manager
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Job Description
- Req#: hV5EQpnn0itb
Employer Industry: Cloud Cost Management and Optimization
Why consider this job opportunity:
- Salary up to $140,000
- Additional benefits may include equity, 401(k) plan, medical, dental, and vision benefits, and education stipends
- Opportunity to work with a diverse customer base, from startups to Fortune 500 companies
- Engage in a technical role that emphasizes customer advocacy and feedback
- Join a collaborative and supportive team environment with a strong focus on customer success
What to Expect (Job Responsibilities):
- Provide initial training to customers on how to effectively use the Vantage platform
- Serve as the primary representative for customers through email, Slack, and Zoom calls
- Communicate customer support issues and product feature requests to internal teams
- Assist customers with the renewal process of their subscriptions
- Act as a dedicated advocate for customer needs within the organization
What is Required (Qualifications):
- Minimum of 2+ years of customer-centric experience as a Customer Success or Technical Account Manager in B2B tech or SaaS
- Exceptional communication skills with strong attention to detail
- Ability to manage a diverse portfolio of accounts, from SMBs to large enterprises
- High emotional intelligence and the ability to empathize with customers
- A kind and approachable demeanor
How to Stand Out (Preferred Qualifications):
- Expertise in monitoring and observability
- Experience in building and deploying cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant experience in data visualization or financial products
#CloudCostManagement #CustomerSuccess #TechnicalAccountManager #CareerGrowth #RemoteWorkOpportunity
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