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Customer Success Manager
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Job Description
- Req#: pPebzt7gbL27
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Awarded one of BuiltIn's 2025 Best Places to Work
- Professional development allowance to support your growth
- Flexible work-life balance with ample PTO, including paid time off for volunteering and personal milestones
- Comprehensive benefits including 401K with company matching and various insurance options
- Unique Lifestyle Spending Account to support your personal well-being
What to Expect (Job Responsibilities):
- Build strategic relationships with C-level and clinical stakeholders to align Immuware with their organizational health and compliance goals
- Identify opportunities for account expansion, upselling, and cross-selling to increase Net Revenue Retention (NRR)
- Develop customized success plans and monitor product adoption and return on investment (ROI)
- Serve as the "Voice of the Customer," translating feedback into actionable insights for product improvement
- Manage complex customer challenges by coordinating with Support and Engineering to resolve high-stakes issues
What is Required (Qualifications):
- 3+ years in Customer Success or Account Management, managing large, complex enterprise accounts
- Proven ability to influence and align C-level executives and senior organizational leaders
- Track record of driving revenue through renewals and expansion opportunities
- Exceptional negotiation and presentation skills for explaining complex concepts
- Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar)
How to Stand Out (Preferred Qualifications):
- Experience in Healthcare SaaS or Compliance Technology is a major plus
- Bachelor's degree or equivalent practical experience
#HealthcareTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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