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Customer Success Manager (West Coast)
6 days agoWhat's your preference?
Job Description
- Req#: 5712588004
Employer Industry: Technology (Compensation and Pay Equity Solutions)
Why consider this job opportunity:
- Salary up to $120,000 per year plus an additional 20% variable compensation
- Opportunity for career advancement and growth within a fast-expanding technology company
- Flexible vacation policy encouraging work-life balance, along with paid sick leave and parental leave
- Comprehensive benefits including medical, dental, vision, and 401(k) plan
- Remote-first work environment with opportunities for team socialization
- Chance to make a significant impact in promoting workplace equity and fair compensation practices
What to Expect (Job Responsibilities):
- Manage a dedicated portfolio of customers to help them achieve their workplace equity goals while exceeding retention and growth targets
- Serve as a trusted resource by communicating with customers about their ongoing equity needs and product updates
- Collaborate closely with Implementation, Sales, and Product teams to support customer success throughout the customer journey
- Build and maintain strong customer relationships that lead to renewals, upsell opportunities, and overall revenue growth
- Identify evolving customer needs and collaborate with Product teams to design and implement effective solutions
What is Required (Qualifications):
- Minimum 5 years of experience in Customer Success and/or Sales/Account Management
- Proven track record managing large enterprise accounts, particularly Fortune 100 companies
- Strong ability to engage and build relationships with C-Suite executives and SVP level
- Excellent communication skills to connect with a diverse range of individuals, from HR/Comp analysts to executives
- High level of organization and time management skills, with a proactive approach to customer needs
How to Stand Out (Preferred Qualifications):
- Experience in negotiating renewals and uncovering expansion opportunities within accounts
- Passion for workplace fairness and utilizing data to drive positive change
- Self-starter mentality with the ability to work independently in a collaborative environment
- Curiosity and willingness to explore all aspects of the platform to identify customer needs
- Eagerness to leverage AI tools responsibly to enhance customer success
#Technology #Compensation #CustomerSuccess #PayEquity #RemoteWork
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