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Customer Success Operations Manager
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Job Description
- Req#: 5050502007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $150,000
- Generous paid parental leave of up to 12 weeks for parents
- Work remotely from anywhere in the U.S.
- Unlimited PTO and 10 holidays to ensure work-life balance
- Comprehensive medical, dental, and vision plans covering 75% of premiums
- Opportunity to work in a fast-moving, high-impact environment with minimal bureaucracy
What to Expect (Job Responsibilities):
- Develop an advanced understanding of all employer applications, serving as a final escalation point for complex support issues
- Collaborate as a thought partner with Account Managers and other teams on nuanced client requests
- Lead multi-week, cross-functional projects to manage requests from existing customers
- Document and train cross-functional teams on new or updated processes
- Build collaborative relationships with cross-functional teams through clear communication
What is Required (Qualifications):
- 7+ years of experience in customer service or project management roles, preferably in healthcare technology or SaaS organizations
- 5+ years of experience creating and optimizing standard operational procedures
- Strong experience in creating process documentation or Standard Operating Procedures
- Excellent communication skills with the ability to work comfortably with technical and clinical teams
- Well-versed in Jira or similar ticketing tools for issue tracking and workflow management
How to Stand Out (Preferred Qualifications):
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Startup experience, especially in a healthcare or health tech organization
- Technical troubleshooting and problem-solving using SQL
#HealthcareTechnology #RemoteWork #CustomerService #CareerOpportunity #HealthcareCareers
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