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Customer Success Support Lead
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Job Description
- Req#: KFYh715Jwr4b
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on healthcare outcomes for vulnerable populations
- Engage in innovative, data-driven solutions in Managed Long Term Services and Supports (MLTSS)
What to Expect (Job Responsibilities):
- Develop strong knowledge of Healthcare SaaS solutions to assist clients effectively
- Serve as the first point of contact for customers seeking technical assistance and support
- Document customer interactions and resolutions in Jira, ensuring accurate records
- Provide timely responses and resolutions to customer inquiries via email, video meetings, or phone
- Lead daily Help Desk Stand-Up Meetings and participate in improving helpdesk standard operating procedures
What is Required (Qualifications):
- 3 - 5 years of experience working for a software business
- 3 - 5 years of proven work experience as a Help Desk Associate/Lead or in a technical customer support role
- Detail-oriented, self-starter with a strong work ethic and willingness to learn
- Excellent written and oral communication skills
- Proficiency in Jira, Microsoft Excel, PowerPoint, and Word
How to Stand Out (Preferred Qualifications):
- Energetic, friendly, knowledgeable, and optimistic attitude
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #InnovativeSolutions
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