MVP Consulting Plus
Customer Support Associate (customer serv skills/help desk exp; healthcare exp; MS Offc Ste)
This job is now closed
Job Description
- Req#: 25-02057
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Currently 100% remote work flexibility, with potential for hybrid options in the future
- Full-time position with a commitment of 40 hours per week
- Strong focus on customer service and support, enhancing personal and professional skills
- Engage in meaningful work that directly impacts end users' experiences
What to Expect (Job Responsibilities):
- Assist end users with system issues via phone and email
- Test system functionality to determine the root cause of user-reported issues
- Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the department and affiliated organizations
- Review system usage to ensure individual and organizational compliance with program policies
- Manage user-facing communications and review training materials for accuracy
What is Required (Qualifications):
- Bachelor's Degree
- Minimum of 3 years of relevant experience
- Equivalent combination of advanced education, training, and experience will be considered
- Strong customer service skills with prior experience working on a help desk
- Exceptional written and verbal communication, strong documentation, critical thinking, and analytical skills
How to Stand Out (Preferred Qualifications):
- Experience in healthcare, Medicaid, and Long-Term Care
- Proficient with Microsoft Office Suite
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #AnalyticalSkills
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MVP Consulting Plus, Inc. is an IT Consulting and Systems Integration company headquartered in Albany, New York, providing IT staff augmentation and managed recruitment services within the public and private sector. Over the last 10 years, we have dev...
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