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Customer Support Specialist - Bilingual (English/French)
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Job Description
- Req#: 5081575008
Employer Industry: Group Transportation Technology
Why consider this job opportunity:
- Salary up to $55,000
- Opportunity for career advancement and growth within a rapidly expanding organization
- Work remotely from anywhere within the approved U.S. states
- Comprehensive health and wellness benefits, including medical, dental, and vision insurance
- Paid time off, including 15 PTO days and 8 paid holidays, with increases after two years
- Collaborative and performance-driven company culture
What to Expect (Job Responsibilities):
- Provide inbound and outbound call support in both English and French to address customer inquiries and resolve issues
- Monitor live trips and manage disruptions, communicating updates to customers and drivers
- Build and maintain positive relationships with customers to ensure satisfaction and retention
- Collaborate with internal teams to ensure smooth and efficient customer experiences
- Maintain accurate records of customer interactions in the ticketing system
What is Required (Qualifications):
- Fluent in both English and French
- 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in fast-paced situations
How to Stand Out (Preferred Qualifications):
- Experience in a transportation or logistics environment
- Familiarity with Department of Transportation (DOT) rules and regulations
- Proven ability to manage multiple tasks effectively
- Previous exposure to customer relationship management tools
- Willingness to adapt to changing priorities and learn new systems
#GroupTransportation #CustomerSupport #BilingualJobs #RemoteWork #CareerGrowth
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