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Data Analytics & Technical Analyst"
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Job Description
- Req#: 2657
- This Data & Analytics Technical Analyst will be responsible for the investigation, resolution, coordination, and support of Data & Analytics Dashboards and Data & Analytics projects at HARMAN. You will primarily interact with HARMAN business users and aid them in bug fixes to their Qlik dashboards, addressing and resolving dashboard concerns & errors, optimization recommendations, enablement activities, and any general inquiries surrounding Data & Analytics platforms and assets at HARMAN.
- This position will report into the Manager of Data & Analytics Operations and has no direct reports.
- Collaborate with business users to resolve Qlik dashboards bugs and address any concerns to ensure alignment with business goals and objectives.
- Automation of Dashboard runbook.
- Maintain response time standards to promptly address and resolve tickets, ensuring minimal impact on user productivity.
- Follow ticketing processes via HARMAN internal ticketing tool and email.
- Provide exceptional customer support for Data & Analytics platforms and assets' and ensure overall customer satisfaction.
- Ensure compliance with established policies and procedures.
- Collaborate cross functionally to develop and deliver user training and support for system changes, including user manuals and documentation.
- Bachelor's degree in computer science, information systems, or a related field
- Proficient in Qlik Sense development and visualization software, including scripting and data modeling.
- Experience with data integration and programming languages (SQL)
- Minimum of 3-5 years of experience in a customer facing support role preferably in a large organization
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Ability to work independently and manage multiple tasks and priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to think creatively and strategically, with a high attention to detail.
- Experience in a technical support role.
- Prior experience with Data Visualization Platforms
- Prior experience in Data Analytics/Analysis
- Ability to be flexible and adaptable in a fast-paced/high-pressure environment, while maintaining good customer relations.
- familiarity with version control tools
Position: Data Analytics & Technical Analyst
Location: Remote Position
Duration: 6+ Months
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