• Job Description

  Req#: 119481
  Overview
  
  

  Join our team as a day shift, full-time, Information Services Desktop Support Technician Lead in Westwood , NJ.

  Why Join Us?

  Thrive in a People-First Environment and Make Healthcare Better

  • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financi al well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
  • Learn more about the benefits offered for this job.

  Get to Know Your Team:

  • Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

  
  Responsibilities
  
  

  • The Desktop Support Technician Lead provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
  • Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
  • Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

  
  Qualifications
  
  

  Job Requirements :

  • Associate’s degree in Information Systems / Computer Science.
    • Additional years of technical training may substitute for the required education on a year-for-year basis.
  • 4+ years of experience in Information Systems / Network Administration in an enterprise setting.
  • Experience with Desktop operating systems, Windows Server, and Active Directory.
  • Experience in installing and replacing computer peripherals.
  • Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
  • Experience with Microsoft Teams room and A/V equipment.
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
  • Strong analytical and problem-solving skills.
  • Strong organizational and time management skills.
  • Exhibits clear written and verbal communication skills.

  Preferred Job Requirements:

  • MCP certification.
  • A+ certification.
  • Additional knowledge in scripting (e.g., Powershell) and other remote tools is a plus.
  • SCCM deployment and Microsoft Office 365 experience are a plus.

  Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

• About the company

  UT Health Quitman

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