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Directory Service Assistant I
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Job Description
- Req#: R267123
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary range of $17.00 - $22.10 per hour
- Opportunity for career advancement within the University of Rochester
- Work remotely from anywhere in New York State
- Supportive and collaborative work environment focused on inclusivity
- Chance to provide quality customer service and positively impact the university community
What to Expect (Job Responsibilities):
- Deliver quality customer service by promptly answering and directing incoming calls
- Provide accurate information to callers, including telephone numbers and directions to departments
- Greet callers warmly and address inquiries or direct them to appropriate resources
- Maintain confidentiality of sensitive information and follow security protocols
- Ensure phone system functionality and report any technical issues to IT
What is Required (Qualifications):
- High School diploma required
- Minimum of 1 year of receptionist, switchboard, or customer service experience preferred
- Equivalent combination of education and experience will be considered
- Basic computer skills, including word processing
- Ability to communicate clearly and concisely under pressure
How to Stand Out (Preferred Qualifications):
- Experience leveraging existing procedures and technologies for improved productivity and efficiency
#HigherEducation #CustomerService #RemoteWork #CareerAdvancement #Inclusivity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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