MVP Consulting Plus
EHR Help Desk Manager (IT support, supervisory or management role, ServiceNow, Epic EHR, ITIL)
NewPayCompetitive
LocationDurham/North Carolina
Employment typeFull-Time
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Job Description
- Req#: 25-01815
NCDHHS-763716
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
REQUIRED/DESIRED SKILLS Skills Required/
DesiredExperience Bachelor's degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination.Required 5 years in IT supportRequired 5 Years 2 years in a supervisory or management role.Required 2 Years Expert in ticketing systems (e.g., ServiceNow), Microsoft technologies, remote desktop tools, and incident management practices.Required 2 Years Familiarity with modules like clinical documentation, orders, results review, medication administration, and patient registration.Required Knowledge of clinical processes and healthcare environments.Required Experience supporting Epic EHR and other clinical systems in a healthcare setting.Required 2 Years Knowledge of ITIL framework and service management best practices.Highly desired
About the company
MVP Consulting Plus, Inc. is an IT Consulting and Systems Integration company headquartered in Albany, New York, providing IT staff augmentation and managed recruitment services within the public and private sector. Over the last 10 years, we have dev...