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Encompass Application Helpdesk Specialist - Remote
6 days agoWhat's your preference?
Job Description
- Req#: 0oxWdGMfBIki
Employer Industry: Mortgage Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborative team environment that fosters innovation
- Supportive work culture with a focus on adaptability
- Chance to enhance problem-solving skills while assisting end users
- Engage with cross-functional teams to improve user experience
What to Expect (Job Responsibilities):
- Serve as the first point of contact for end users seeking application support
- Resolve helpdesk tickets promptly and courteously, adhering to established service level agreements (SLAs)
- Troubleshoot Encompass and application software problems, including user errors and technical issues
- Document troubleshooting steps, solutions, and interactions with end users in the helpdesk ticketing system
- Collaborate with cross-functional teams to address systemic issues and improve user experience
What is Required (Qualifications):
- One year of Application Helpdesk experience is required
- Experience with Encompass required
- Associate's degree in computer science or equivalent experience required
- Proven customer service and communication skills
- Working knowledge of ticketing systems
How to Stand Out (Preferred Qualifications):
- Experience with Zendesk preferred
- Mortgage processing or loan operations experience is preferred
#MortgageServices #HelpdeskSupport #TechnicalAssistance #CareerAdvancement #CustomerService
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