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Enterprise Customer Success Manager
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Job Description
- Req#: 7488344
Employer Industry: Voice Authentication and Fraud Prevention Technology
Why consider this job opportunity:
- Salary up to $135,000
- Opportunity for additional compensation in the form of an annual discretionary bonus and commission payments
- Unlimited Paid Time Off (PTO) and company-wide rest days
- Generous health and welfare plans, including employer-paid options
- Remote-first environment offering flexibility in your workday
- Engaging company culture with team activities and wellness programming
What to Expect (Job Responsibilities):
- Manage client relationships and ensure long-term account retention
- Drive product adoption and optimize customer value through proactive engagement
- Collaborate with Account Executives to define and execute strategic account plans
- Educate customers on best practices for fraud prevention and authentication
- Measure and maintain high levels of customer satisfaction, addressing any risks to retention
What is Required (Qualifications):
- Minimum of 5 years of relevant experience, with at least 3 years in a Customer Success Manager role
- Proven ability to manage C-Level relationships with Fortune 100 customers
- Experience managing multiple enterprise accounts with a focus on customer satisfaction
- Familiarity with vendor-based anti-fraud or authentication solutions
- Proficiency in Microsoft Office, Mac O/S, Google, Gainsight, and Salesforce
How to Stand Out (Preferred Qualifications):
- Experience working in the security and/or fraud industry
- Understanding of call center/CCaaS/data center infrastructure
- Ability to lead strategic discussions and report customer health to executive management
#VoiceAuthentication #FraudPrevention #CustomerSuccess #RemoteWork #CareerGrowth
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