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Executive Office Senior Specialist
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Job Description
- Req#: 4317177006
Employer Industry: Mortgage Servicing
Why consider this job opportunity:
- Salary up to $27 USD
- Generous paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
- Comprehensive health benefits with low-cost medical, dental, and vision plans
- Opportunity for career advancement with quarterly promotion possibilities and annual performance reviews
- No weekends or late nights required, promoting work-life balance
- Fully paid baby bonding time for new parents
What to Expect (Job Responsibilities):
- Research homeowner complaints and execute or recommend solutions
- Effectively resolve homeowner issues while advocating for their needs
- Ensure compliance with all applicable legal and regulatory requirements
- Serve as a liaison between homeowners and relevant business lines
- Monitor complaint notices across various platforms
What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of complaints-processing experience
- Previous experience handling complaints by regulatory agencies
- Exceptional oral and written communication skills
- Ability to work with minimal supervision in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with Zendesk, NICE, and Google Suite
- Exceptional organizational and time management abilities
#MortgageServicing #CustomerAdvocacy #CareerGrowth #CompetitiveBenefits #WorkLifeBalance
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