• Job Description

  Req#: 5499315

  "To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

  foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

  We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

  Know more about the Team

  We are looking for a highly-driven and motivated Partner Care Executive to join our fun, professional and dedicated Shops Department based in Malaysia Shared Service Centre. Our Shops Department oversees the end-to-end grocery and retail partners’ operations and businesses, from partners identification & signing to onboarding & account management. If you are a big fan of online shopping, join us now to make a direct impact and contribute to large-scale success!

  Roles and Responsibilities

  • Responsible for the Hong Kong foodpandamall’s partner account creation, daily administration and database maintenance.
  • Execute content quality tasks such as proofreading and performing quality checks on the content displayed on our platform interface
  • Work closely with the Account Management team to identify and resolve any quality issues
  • Facilitate Account Management team on vendor-related matters such as contract preparation, monitor smooth contract signing procedure for our partners and proper documentation promptly
  • Execute & support related ad-hoc tasks.

  Qualifications and Requirements

  • Bachelor's Degree holder in Business Administration or any relevant discipline
  • Candidates with at least 1 year of experience in sales administration, customer service or client-facing role
  • Fresh graduate candidates are also welcome to apply
  • Experience in delivering client-focused solutions based on partner vendors’ needs
  • Detail-oriented, demonstrates professional, positive, resilience and can-do attitude.
  • Proficiency in MS Office/G-Suite, prior experience in using Salesforce would be an advantage
  • Good command of spoken & written English
  • Proficiency in spoken Chinese (Cantonese)
  • Immediate available or short notice is preferred

  What We Offer

  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities!

  Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

• About the company

  We are a global online takeaway food ordering marketplace, with a focus on emerging markets The foodpanda group is the leading online food delivery marketplace in emerging markets. It enables restaurants to become visible in the online and mobile worl...

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