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Executive Resolution Specialist
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Job Description
- Req#: R-111510
Employer Industry: Business Services
Why consider this job opportunity:
- Salary up to $33.81
- Opportunity for career advancement and growth within the organization
- Fully remote position, allowing for flexibility in your work environment
- Work in a supportive and innovative culture recognized as a Best/Great Place to Work
- Chance to make a positive impact on customer satisfaction and overall experience
What to Expect (Job Responsibilities):
- Manage executive escalations and incident management by investigating and resolving customer concerns across multiple channels
- Handle multiple cases simultaneously while prioritizing customer service
- Communicate effectively with customers regarding escalated concerns, including on public and social media platforms
- Analyze situations to determine the best possible outcomes and propose settlement agreements
- Log and track issues in multiple systems for reporting purposes
What is Required (Qualifications):
- Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in business analysis, research, or related fields
- 2+ years of experience in business writing or consumer relations with escalation experience
- ACA (Accredited Claims Adjuster's license) required within the first 90 days of hire
- Proficiency in MS Word, Excel, and other MS Office applications
- Strong analytical, problem-solving, and customer service skills
How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish/English)
- Understanding of client contracts, operations, and company products & services
#BusinessServices #CustomerService #RemoteWork #CareerOpportunity #InnovativeCulture
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