• Job Description

  Req#: RQ199661

  Type of Requisition:

  Regular

  Clearance Level Must Currently Possess:

  Secret

  Clearance Level Must Be Able to Obtain:

  Secret

  Public Trust/Other Required:

  None

  Job Family:

  Help Desk

  Job Qualifications:

  Skills:

  Computer Support, Help Desk Support, Remedy Help Desk

  Certifications:

  None

  Experience:

  5 + years of related experience

  US Citizenship Required:

  Yes

  Job Description:

  Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

  At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Patuxent River, MD.

  The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

  HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

  • Provide technical assistance to computer users.

  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Responds to and diagnoses problems through discussion with users.

  • Ensures a timely process through which problems are controlled.

  • Includes problem recognition, research, isolation, resolution, and follow-up steps.

  • Supervises operation of help desk and serves as focal point for customer concerns.

  • Provides support to end users on a variety of issues.

  • Identifies, researches, and resolves technical problems.

  • Responds to telephone calls, email and personnel requests for technical support.

  • Documents, tracks, and monitors the problem to ensure a timely resolution.

  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

  • Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

  WHAT YOU’LL NEED TO SUCCEED (Required):

  • Security Clearance Level: Active Secret clearance

  • Required Experience: 5 years

  • Required Technical Skills: Help Desk Tier 1 operations.

  • Certification Requirements:

  • 8140.03 Work Role: (411) Technical Support Specialist - Basic {CompTIA Security+ CE}

  • Industry Cert: Beginner/Novice {AZ-900 – Microsoft Azure Fundamentals}

  • Education: AS/AA degree in Computer Science, Information Sciences, or related IT discipline.

  • Location: Onsite in Patuxent River, MD.

  • US Citizenship Required

  GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

  The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

  Scheduled Weekly Hours:

  40

  Travel Required:

  None

  Telecommuting Options:

  Onsite

  Work Location:

  USA MD Patuxent River

  Additional Work Locations:

  Total Rewards at GDIT:

  Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

  We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

  Join our Talent Community to stay up to date on our career opportunities and events at

  gdit.com/tc.

  Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• About the company

  General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology

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