• Job Description

  Req#: 5122f6a742c001

  This position reports directly to the Sales Leader and will be working within the Facility Services group located at 60 Cutler Avenue, Dartmouth NS. The position involves working on a full-range of mechanical & electrical service opportunities including: Heating, Ventilation, Air Conditioning, Refrigeration, Building Automation Controls, Plumbing, Electrical, Gas/Propane and Oil work in the commercial, retail, manufacturing and institutional markets.

  As the ideal candidate you:

  • Are focused on a long-term career.
  • Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
  • Enjoy connecting with people on the phone, videoconferencing and face-to-face.
  • Love to win all the time and find motivation in temporary setbacks.
  • Have the ability to work in a self-directed way within a team environment.
  • Strong ability to take initiative and confidently direct customer interactions.
  • Understand the importance of demonstrating value, having fun and being invited back.

  For the ideal candidate, we offer:

  • Immediate / ongoing training.
  • Insightful mentorship / technical support.
  • Career growth opportunities.
  • Company benefits.
  • Formal Sales training specific approach

  Duties and responsibilities include but are not limited to the following:

  • Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
  • Re-price renewing contracts and present to stakeholders for approval.
  • Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
  • Maintain customer relationships and grow existing agreements by proposing additional value-added services.
  • Respond to customer’s questions regarding service agreements.
  • Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust.
  • Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs.
  • Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
  • Manage and achieve KRA targets.
  • Travel to various sites or clients to undertake the above.

  COMPETENCY REQUIREMENTS

  • Change Orientation
  • Communicates Effectively
  • Continuous Learning
  • Customer Focus
  • Time management and organization skills
  • Holds Self and Others Accountable
  • Problem Solving and Innovation
  • Teamwork and Collaboration
  • Values and Respects Others

  EDUCATION REQUIREMENTS

  • Diploma or Degree in Construction Management, Engineering, Marketing, Business or related discipline preferred
  • Experience in an HVAC service business is considered an asset

  WORK EXPERIENCE REQUIREMENTS

  • Mechanical background would be considered an asset;
  • Previous sales and customer service experience would be considered an asset;
  • Estimating experience would be considered an asset;
  • Previous experience within the service business would be considered an asset;
  • Related work experience in commercial building systems;

  SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Knowledge of mechanical HVAC, controls, piping and related equipment;
  • Motivated and able to work with deadlines;
  • Organization and time management;
  • Strong written and verbal communications skills are required;
  • Proficient in MS Office (Word, Excel, Project);

  Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

  #LI-MN2

  
  

  
  

  
  

• About the company

  Black & McDonald is an integrated, multi-trade service provider that safely delivers high-quality construction, facilities management, and technical solutions.

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