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Future Hiring- Customer Success Manager
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Job Description
- Req#: SIOyEJVF4a1X
Employer Industry: Nonprofit Software Solutions
Why consider this job opportunity:
- Market competitive pay leveraging Carta data
- Employee recognition through Bonusly for birthdays, anniversaries, and achievements
- 401(k) retirement plan with company matching—50% match up to 6% of compensation after 90 days
- Unlimited PTO to support work-life balance
- Paid volunteer days and company holidays
- Comprehensive healthcare benefits, including medical, dental, and vision coverage, with options for dependents
What to Expect (Job Responsibilities):
- Serve as a dedicated point of contact for mid-level nonprofit customers, ensuring product adoption and satisfaction throughout their lifecycle
- Proactively address customer issues before they escalate, turning potential problems into opportunities
- Identify organic upsell opportunities by understanding customers' unique needs and goals
- Collaborate with internal teams to advocate for customers and ensure a customer-first approach
- Manage customer renewals and upsell cycles, ensuring compliance and favorable contract terms
What is Required (Qualifications):
- Minimum of 1 year of direct experience in the nonprofit sector
- Strong customer-centric focus with a passion for ensuring customer success
- Proven ability to build and maintain meaningful customer relationships
- Demonstrated proactive problem-solving skills
- Technical proficiency in working with CRMs and email marketing tools
How to Stand Out (Preferred Qualifications):
- Experience in sales and identifying upsell and cross-sell opportunities
- Strong project management skills and ability to prioritize effectively in a fast-paced environment
- Collaborative mindset with experience working across cross-functional teams
#Nonprofit #CustomerSuccess #SoftwareSolutions #CareerOpportunity #WorkLifeBalance
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