• Job Description

  Req#: R-17255

  TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

  The Health & Wellness Coach provides telephonic individual health coaching to promote lifelong, sustainable change toward optimal wellness. The program takes a holistic approach, and provides support in areas such as weight management, fitness, nutrition, tobacco & nicotine cessation, diabetes prevention, sleep management, stress management, as well as other common health & wellness topics.

  Responsibilities:

  • Provide personalized telephonic coaching using proven strategies and evidence-based practices to empower and facilitate individuals in making behavior and lifestyle changes
  • Determine client’s baseline wellness level through assessment techniques
  • Understand client’s desired level of wellness & further elicit motivation to work toward achieving goals
  • Collaborate with clients to develop a client-centered plan
  • Ongoing assessment of client’s stage of change, barriers, motivation and progress
  • Manage personal caseload, complete all scheduled appointments on time and properly document coaching session information within case management system
  • Participation in training and monthly team meetings as scheduled
  • Project work and administrative tasks as needed

  Qualifications:

  • Bachelor's degree in a health and wellness related field (psychology, nutrition, exercise science, health promotion, nursing).
  • Health & Well-being Coach Certification preferred
  • National Board-Certified Health and Wellness Coach Certification (NBHWC) preferred
  • Experience with tobacco & nicotine cessation
  • Bi-lingual French required
  • 2+ years’ experience with health and wellness coaching or related field
  • Must be able to demonstrate solid coaching skills including, but not limited to: active listening, appreciative inquiry, goal setting, motivational interviewing
  • Strong organizational and time management skills with experience working independently in a self-directed environment
  • Excellent professional communication skills to provide utmost customer service, as well as effective communication with coworkers
  • Experience with problem solving and working effectively with others, using good judgment in new and challenging situations
  • Working knowledge of chronic and comorbid health conditions related to wellness, and their impact on behavior change
  • Capacity to learn and adhere to a wide range of protocols; strong attention to detail and follow through on assigned tasks
  • Ability to work virtually with access to reliable high-speed internet service, computer, phone, headset and workspace for equipment; must be able to conduct private, confidential conversations, in compliance with HIPAA regulations. Only candidates that have these requirements will be considered.
  • Proficient computer skills, including working knowledge of Microsoft Office applications.

  A bit about us

  We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

  TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

  Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

  The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

  Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

  By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

• About the company

  LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.

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