• Job Description

  Req#: 481164BR
  Job Description
  
  ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
  
  *****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
  
  If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  At this time, the employer can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
  
  Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  
  Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  Calmly attempt to resolve and de-escalate any issues
  Escalate interactions when necessary and appropriate
  Respond to requests for assistance and/or possible processing payments
  Track all call related information for auditing and reporting purposes
  Provide feedback on call issues
  Upsell if required
  
  #LI-Remote
  
  Certificates/Security Clearances/Other
  
  Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
  
  With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
  
  Benefits of working with TP include:
  
  Paid Training
  Competitive Wages
  Full Benefits (Medical, Dental, Vision, 401k and more)
  Paid Time Off
  Employee wellness and engagement programs
  
  Teleperformance and You
  
  Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
  
  As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
  
  Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

• About the company

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