TalentBridge
Help Desk Analyst
6 days agoWhat's your preference?
Job Description
- Req#: 25-09310
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- 100% remote work flexibility
- Opportunity for overtime hours
- Engage in a fast-paced environment with diverse challenges
- Develop and enhance problem-solving and troubleshooting skills
- Contribute to customer satisfaction by resolving IT issues promptly
What to Expect (Job Responsibilities):
- Provide first-level assistance and support for incoming calls and issues related to IT products and services
- Document all relevant information using helpdesk ticket tracking software while ensuring excellent customer service
- Guide customers through the problem-solving process, utilizing available tools to troubleshoot and resolve issues
- Identify and escalate urgent situations, ensuring timely resolution by routing issues to the appropriate support resources
- Monitor and prioritize incoming tickets for efficient processing
What is Required (Qualifications):
- 1 to 3 years of relevant help desk experience, including familiarity with Cisco Finesse, Microsoft Office Suite, Active Directory, and ServiceNow
- Experience providing first-level support for a variety of IT issues and troubleshooting for remote users
- Proficient in Microsoft Office products and Windows operating systems
- Strong problem-solving and troubleshooting abilities
- Commitment to continually grow knowledge of help desk procedures and IT infrastructure
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume help desk environment
- Additional certifications in IT support or related fields
#InformationTechnology #HelpDeskSupport #RemoteWork #CustomerService #ITInfrastructure
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Talentbridge is a leading talent management company in the United States. Contact us for your staffing and recruiting needs.
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