Marshfield Medical Center - Weston
Help Desk Analyst I - Local Hybrid/Remote
This job is now closed
Job Description
- Req#: R-0046360
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with partial flexibility, located in or near Marshfield, WI
- Supportive and collaborative work environment dedicated to enriching lives through compassionate healthcare
- Regular full-time position with a stable work schedule (Monday - Friday, 12:00 PM to 8:30 PM)
- Chance to contribute to patient and customer satisfaction through effective technical support
What to Expect (Job Responsibilities):
- Provide telephone support for end users on a variety of hardware, software, and application issues
- Evaluate user needs and coordinate with appropriate IS personnel to resolve issues in a timely manner
- Maintain Help Desk software to ensure trouble calls are tracked and directed to the appropriate staff
- Assist users by troubleshooting technical issues and providing effective solutions
- Document and escalate unresolved issues as needed to ensure efficient resolution
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Experience in a technical support call center or customer service environment
- Proficiency in keyboard, computer, and telephone skills
- Understanding of computer operating systems and PC software packages
- Must be available and punctual for scheduled work shifts
How to Stand Out (Preferred Qualifications):
- Associate degree in IT Computer Support Specialist or Microsoft System Administrator or a related technical field
- Two years of experience in a healthcare setting or related field
- Demonstrated knowledge of systems administration and network systems
- Excellent written and verbal communication skills
#HealthcareServices #TechnicalSupport #CareerOpportunity #RemoteWork #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.