Data Dimensions
Help Desk Analyst I
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Job Description
- Req#: HELPD002069
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexibility to work in a hybrid format after the initial onsite period
- Supportive and collaborative work environment
- Gain hands-on experience in technical support for various hardware and software
- Chance to enhance customer service skills while assisting internal team members and clients
What to Expect (Job Responsibilities):
- Provide routine support for end users with IT-related requests and issues
- Evaluate, prioritize, and complete incoming tickets in a professional and courteous manner
- Follow standard Help Desk operating procedures to accurately log all requests using ticket tracking software
- Resolve routine hardware and software issues and coordinate work escalations for more complex issues
- Ensure high degrees of customer satisfaction through follow-up with team members and support staff
What is Required (Qualifications):
- Must be at least 18 years of age
- Able to read, write, and speak English
- Successfully pass and maintain acceptable background checks and security clearances
- Associate degree plus 1 year of experience providing end-user technical support preferred
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Knowledge in SQL is a plus
- Ability to plan, organize, and coordinate work assignments effectively
#InformationTechnology #TechnicalSupport #CustomerService #CareerOpportunity #HybridWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Data Dimensions provides integrated, technology-enabled solutions with our EDI Clearinghouse, Digital Mailroom & Payments services.
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