Katmai Careers
Help Desk Analyst III (Tiered-Service Delivery Support) - REMOTE
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Job Description
- Req#: 38930
Employer Industry: Information Technology and Defense
Why consider this job opportunity:
- Salary range up to $90,000 per year
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
- 401(k) Savings Plan with company contributions
- Paid Time Off (PTO) and 11 Paid Federal Holidays
- Opportunity to work remotely with potential onsite requirements
- Supportive work environment with a focus on technical troubleshooting and customer service
What to Expect (Job Responsibilities):
- Provide Tier 1 and Tier 2 support for the Rating Career Domain Continuum (RCDC) Task Order
- Monitor service desk queues, log incidents, and escalate issues according to standard operating procedures
- Assist with release-related communications and maintain help desk documentation
- Track support tickets and user issues in ticketing systems such as Jira Service Management
- Collaborate with Cybersecurity and Engineering teams to address access and security concerns
What is Required (Qualifications):
- Bachelor's degree or equivalent experience in IT, Information Systems, or related field
- Minimum of four (4) years of experience supporting DoD/Navy help desk environments
- Familiarity with Tiered-Service Delivery Models and escalation workflows
- Working knowledge of Microsoft Office Suite and SharePoint
- CompTIA Security+ or equivalent CSWF certification
How to Stand Out (Preferred Qualifications):
- Strong technical troubleshooting, communication, and documentation skills
- Experience supporting Navy programs and platforms
- Prior involvement in drafting or maintaining SharePoint knowledgebase
- Experience contributing to contract deliverables such as CDRLs or QASP metrics
#InformationTechnology #DefenseIndustry #HelpDeskSupport #RemoteWork #CareerOpportunity
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