• Job Description

  Req#: 5001095134506

  Hiring for the following location(s):

  8050 Vista Reserve Blvd Suite 2200, Orlando, Florida 32829

  Job Description

  Job Title: Helpdesk/Desktop Support Technician

  Job Overview: Responsible for providing Level 1 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops.

  Key Responsibilities:

  • Answer helpdesk calls and provide Level 1 support, including password resets and basic troubleshooting.
  • Create and manage tickets in the helpdesk ticket system.
  • Assist with imaging desktops and laptops during downtime.
  • Provide support for MS Windows (10, 11) and Office (2013, 2016, 365).
  • Support mobile devices (Apple iOS, Android).
  • Perform basic PC troubleshooting and peripheral support, including printers.
  • Update Microsoft Active Directory and perform password resets.

  • Complete allocated tickets from the service desk system.
  • Assist colleagues with their tickets when your queue is completed.
  • Provide support in person or via telephone to remote sites.
  • Manage tickets through their full-service lifecycle using the Quest Service Desk system.
  • Ensure tickets are updated and customers are kept fully informed of progress.
  • Perform desktop PC/laptop installation and mobile configuration.
  • Deploy and support antivirus software.
  • Make changes to the telephone system as instructed.
  • Perform cable and hardware moves.
  • Respond to system alerts in line with service levels.
  • Provide cloud support for Office 365, OneDrive for Business, Teams, and SharePoint.

  About Us

  Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

  Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
  Find out more about CE at www.carrierenterprise.com.
  Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

  Requirements

  Requirements:

  • Experience with Microsoft operating systems (Windows 10, 11), including installation and configuration.
  • Ability to resolve complex Microsoft issues.
  • Experience with computer and peripheral hardware servicing and repairs.
  • IT/Computing qualifications are preferable but not essential.

• About the company

  Carrier Enterprise proudly distributes the Carrier, Bryant & Payne brands of HVAC systems, as well as a full-line of aftermarket parts, supplies & accessories.

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