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Job Description
- Req#: R2303803
Industry: Technology Consulting Company
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Why consider this job opportunity:
- Competitive pay range of $38,567.00 - $87,267.00
- Opportunity to work 100% remotely within the continental US
- Possibility of career advancement within a rapidly growing department
- Chance to collaborate with a technology-driven team
- Access to job benefits and training opportunities
What to Expect (Job Responsibilities):
- Troubleshoot application issues and provide guidance to customers
- Collaborate with the technology team to resolve identified issues
- Document new requirements when necessary
- Utilize decision trees to evaluate and escalate issues
- Update knowledge base and ensure procedures are up-to-date
What is Required (Qualifications):
- Minimum 1 year of experience in a customer-oriented service role
- US Citizenship is required
- Ability to obtain Public Trust clearance
- Must reside and work in the United States
How to Stand Out (Preferred Qualifications):
- Bachelor's or Associate degree in engineering or IT related field
- Experience building and managing dashboards
- Familiarity with Salesforce
- Ability to manage work across multiple projects
- Excellent communication skills
- Track record of working across teams to resolve issues
- Strong prioritization skills
- Adaptability and independence
#HelpDeskAnalyst #TechnologyConsulting #RemoteWork #Salesforce #CustomerService
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Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.About the company
ICF International, Inc. 48 billion in revenue, with approximately 7,000 full and part time employees in more than 90 offices.
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