RP Pro Services
Help Desk Associate
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Job Description
- Req#: 0A90DAABCB
Employer Industry: Technology Consulting
Why consider this job opportunity:
- Health Benefits: Medical, Vision, Dental
- Up to 4% retirement match with 100% vesting
- Company paid short-term disability (STD) and long-term disability (LTD)
- Company paid basic life insurance
- Competitive PTO package
- Opportunity to support the Department of Veterans Affairs and make a positive impact
What to Expect (Job Responsibilities):
- Provide first-line support for technical issues, resolving or escalating as needed
- Respond to help desk tickets, emails, and phone inquiries in a timely and professional manner
- Assist users with hardware, software, and network troubleshooting
- Document incidents, solutions, and resolutions accurately in the ticketing system
- Collaborate with IT teams to escalate complex issues and track progress to resolution
What is Required (Qualifications):
- High school diploma or equivalent; additional technical certifications preferred
- Minimum of 1 year of experience in a customer service or IT support role
- Strong troubleshooting skills with the ability to resolve common hardware and software issues
- Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms
- Excellent communication skills and ability to provide clear instructions to non-technical users
How to Stand Out (Preferred Qualifications):
- Experience supporting government or healthcare IT environments, preferably the Department of Veterans Affairs
- Certifications such as CompTIA A+, CompTIA Security+, or ITIL Foundation
- Experience providing structured feedback to improve user guides, FAQs, and troubleshooting documentation
#TechnologyConsulting #HelpDeskSupport #VeteransAffairs #ITSupport #CareerOpportunity
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