• Job Description

  Req#: 1511228

  About Excelligence Learning Corporation

  Excelligence Learning Corporation is a global leader in early childhood and elementary education. Through its portfolio of innovative brands-including Really Good Stuff, Discount School Supply, and Educational Products Inc.-Excelligence provides over 20,000 educational products to support students, teachers, and parents in over 40 countries.

  Visit us: www.excelligence.com

  
  
  

  About the Role

  We are seeking a hands-on, service-focused IT Help Desk Intern to join our Distribution Center technology team in Olathe, Kansas. This full-time, on-site internship is ideal for students looking to gain practical experience in IT support within a fast-paced warehouse and office setting.

  You will support a variety of end-user technologies, troubleshoot desktop issues, and learn the fundamentals of IT operations alongside seasoned professionals.

  
  
  

  Key Responsibilities

  • Serve as a first point of contact for technical support needs from Distribution Center staff.
  • Install, configure, and troubleshoot Windows 11 laptops, desktops, printers, and scanners.
  • Assist with hardware deployment, imaging, and device lifecycle tasks.
  • Provide basic support for Office 365, Active Directory accounts, and network connectivity.
  • Track and document all support requests using a ticketing system.
  • Help maintain the IT asset inventory system and assist with license tracking.
  • Escalate unresolved issues to senior IT staff and follow up with users as needed.
  • Document support processes and contribute to a knowledge base.
  • Ensure smooth onboarding of new users with workstation setup and access provisioning.

  What You'll Gain

  • Real-world experience in IT service desk support and operations.
  • Exposure to enterprise tools such as Active Directory, Windows administration, and Office 365.
  • Problem-solving skills in both office and industrial technology environments.
  • Professional communication, documentation, and customer service techniques.
  • Mentorship from experienced IT professionals in a corporate distribution setting.

  Ideal Candidate

  This opportunity is best suited for someone who is:

  • Local to the Olathe, Kansas area.
  • Actively enrolled in a 4-year degree program, preferably in Engineering, Math, Computer Science, or a related field.
  • Open-minded, curious, and eager to learn new technologies and practices.
  • Comfortable with hands-on work in both office and warehouse environments.
  • Strong in communication and time management skills.

  Basic Qualifications

  • Some experience or coursework in IT, networking, or computer systems.
  • Familiarity with Windows 11 , Microsoft Office, and basic PC troubleshooting.
  • Strong desire to grow technical skills in a professional setting.
  • Willingness to lift and move IT equipment (up to 50 lbs).
  • Available to work full-time on-site during the internship period.

  Work Environment

  • 100% On-Site at Excelligence's Distribution Center in Olathe, Kansas.
  • Standard business hours; may include occasional flexibility.
  • Warehouse and office setting; blend of desk and hands-on work.

  
  
  

  Why Join Excelligence?

  • Work with a collaborative, mission-driven organization.
  • Gain practical IT support skills that translate into future career opportunities.
  • Be part of a company that values innovation, education, and service.

  
  
  

  Excelligence Learning Corp. is an equal opportunity employer.

  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• About the company

  Shop our selection of teaching supplies for your virtual classroom including teacher-approved resources for homeschooling and remote learning.

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