COGENT Infotech
Help Desk / Service Desk Technician
This job is now closed
Job Description
- Req#: 24-04604
- Diagnose and resolve incidents using documented procedures to perform responsibilities.
- Perform or monitor system health checks or maintenance tasks following established procedures.
- Understand job scheduling tools, activation, monitoring, and storage.
- Maintain and convey basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery.
- Maintain and convey basic knowledge of Networking protocols, principles, and concepts.
- Convey information concerning critical issues clearly and concisely to appropriate personnel.
- Understand the installation, configuration and ongoing usability of computing devices, peripheral equipment and software.
- Perform network and computing device troubleshooting remotely where possible.
- Escalate unresolved issues in accordance to established guidelines.
- Train and orient customers in use of hardware and software as needed.
- Be available to answer phones at all times.
- Take ownership of, and resolve/action customer emails within established timelines.
- Great Customer service skills, understanding the role of being the “Voice of the Customer”
- Excellent organizational skills and detailed oriented
- Experience working in a team environment as well as the ability to work independently
- Ability to identify and lead resolution of problems to provide better service to customers.
- Responds to customer requests or inquiries in a timely manner using established methodologies and practices.
- Experience with contact centers, and or Helpdesk.
- Experience using, and troubleshooting Microsoft products such as Windows, Office, etc.
- Experience working in a fast pace environment.
Position Description :
This is position provides and facilitates support of technology issues encountered by Metro employees and departments in a 24/7 environment. This position additionally monitors Metro electrical, and network systems for stability and continuation of service(s).About the company
digital transformation solutions, Social Listing, Incorporated in 2003, Cogent is a Global, award-winning IT Consulting firm specializing in providing Digital Transformation Solutions
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