Harris County
Help Desk Specialist
This job is now closed
Job Description
- Req#: 4666608
Respond to, manage, and troubleshoot service requests in a timely manner to meet Key Performance metrics
Monitors and reports conditions of deployed devices/equipment and ensures maintenance and functionality is kept up to date.
Responsible for deployment of technology devices, including device preparation with appropriate software and applications, quality assurance and control, and assigning to the appropriate resources.
Operational and Technology field support, including off-site locations, remote facilities, and events
Other duties as assigned, including special tasks involved in responding to an emergency event
High School Diploma or G.E.D equivalent
Two (2) years of experience in PC Hardware/Software Technical Support
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient analytical and problem solving skills
- Provide technical advice, guidance and formal training for hardware and software
- Works with and liaisons other technical teams including networking, and application teams, to identify and troubleshoot complex technical issues.
Strong ability to manage a team, including providing clear direction, prioritization of work, and communication among the team and stakeholders.
Understands the organizational mission
Understands ethics and public good; is concerned with public trust
Demonstrates respect for the opinions and beliefs of others
Demonstrates a sense of responsibility for the success of the group
Collaborates with others to improve quality and address needs
Ability to adapt to change
Uses sound judgment
Self-motivated
Organizes and maintains work environment to allow for maximum productivity
Communicates clearly and effectively, both orally and in writing
Written and verbal English competency
Able to read and follow directions
- Bachelors degree in a related field.
Full-Time, Regular Position | 40 hours/Week
- Days and hours of work are typically Monday through Friday, from 8am to 5 pm. Others days and hours as necessary
Generally, this job operates in a professional office environment with some field/site work as needed.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Occasional site visits to offsite operations may be required.
This is a largely sedentary role; however, some duties would require the ability to lift up to 50 pounds and bending & standing for periods at a time
1111 Fannin St, Houston, TX 77002
If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Brief Position Overview:
Help Desk Specialist (HDS) provides technical support to all Public Health staff members that are experiencing hardware, software and telecom issues. (HDS) responds to service requests, troubleshoots problems, and implements routine hardware maintenance.
Duties and Responsibilities:
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net .
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.Education:Education:
Experience:
Knowledge, Skills & Abilities
Core Competencies:
Organizational Leadership
Collaboration
Innovation
Interpersonal Abilities/Personal Characteristics
Communication
NOTE : Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Position Type, and Typical Hours of Work:
Work Environment:
Physical Demands:
Work Location:
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.About the company
Office of Commissioner Tom S. Ramsey, P.E.