STU AST- NON-CLERICAL & ADMIN

The UF Computing Help Desk would like to welcome you to apply for an entry-level Help Desk Student Assistant position, with a $13 per hour starting rate of pay. We are located centrally on UF campus at the HUB, 1765 Stadium Road, and provide assistance via phone, email, live chat, and walk-in consulting.

Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students. Ideal candidates have good communication skills, are eager to learn, and are customer-service oriented.

Some key responsibilities and characteristics of this position are:

• Assisting clients with Gatorlink account issues such as account creation, password resets, and multi-factor authentication
• Assisting with email, wireless, and VPN support
• Helping triage issues to better assist faculty, staff, students, and alumni

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$13 per hour

This position is open to all students who are eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

The ideal candidate will possess the following experience and availability:

• Prior customer service experience
• Ability to working for more than 1 consecutive semester

Applicants are required to submit the following with their application:

• Resume or CV

The application must be submitted by 11:55 p.m. of the posting end date.