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Job Description
- Req#: 25-238693
- The Help Desk Support analyst is responsible for providing remote support for technology and drives impact across the business by having full ownership of specific focus areas related to Deployment/Proactive support which will include documentation for troubleshooting and resolutions to be used by the team.
- Serves as a technical expert using independent judgment and discretion within approved processes when providing technical assistance and support to customers and lower level analyst.
- Cross-trained to support Deployment, ECARE, and RTO programs which includes troubleshooting, vendor follow up, coordination with Service Desk
- Availability and willingness to serve in a schedule rotation that provides night and weekend support.
- Identify root cause issues and defect with Tier 1 applications.
- This is a hybrid role - requiring the candidate to be in office (2-3 days)
- Prefer Computer Science degree or equivalent years of experience
- At least 1 years customer service experience
- At least 1 years of Help Desk experience preferred
- A+ Certification or equivalent experience
- Network+ Certification or equivalent experience
- Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
Job Description:About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
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