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Job Description
- Req#: 2277703
- Serving as the first point of contact for employees seeking technical assistance over the phone or email.
- Answering service calls clearly and effectively.
- Routing tickets to appropriate team members.
- Performing desktop and/or laptop imaging using Windows Deployment Services.
- Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.
- Identifying, researching, and resolving technical issues with the Local Area Network (LAN).
- Following up with customers, providing feedback, and seeing problems through to resolution.
- Documenting support requests using the helpdesk ticketing system.
- Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.
- Prioritizing and independently managing time on multiple projects simultaneously.
- Escalating higher level issues to management as needed.
- Providing onsite and remote coverage outside of normal business hours as needed.
- Performing other duties as assigned.
What will you be engaged in day-to-day?
About the company
IQ Solutions specializes in public health communications and health information technology dedicated to improving the quality of life for all people.
Notice
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