IQ Solutions

Help Desk Support Specialist

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 2277703

      What will you be engaged in day-to-day?

      • Serving as the first point of contact for employees seeking technical assistance over the phone or email.
      • Answering service calls clearly and effectively.
      • Routing tickets to appropriate team members.
      • Performing desktop and/or laptop imaging using Windows Deployment Services.
      • Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.
      • Identifying, researching, and resolving technical issues with the Local Area Network (LAN).
      • Following up with customers, providing feedback, and seeing problems through to resolution.
      • Documenting support requests using the helpdesk ticketing system.
      • Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.
      • Prioritizing and independently managing time on multiple projects simultaneously.
      • Escalating higher level issues to management as needed.
      • Providing onsite and remote coverage outside of normal business hours as needed.
      • Performing other duties as assigned.
  • About the company

      IQ Solutions specializes in public health communications and health information technology dedicated to improving the quality of life for all people.