TalentBridge
Help Desk Support Specialist
This job is now closed
Job Description
- Req#: 25-07331
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Provide technical and operational support to internal users via phone and email
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Troubleshoot and resolve issues with professionalism and a customer-first mindset
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Maintain adherence to strict scheduling guidelines in a high-volume support environment
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Review and resolve low-complexity issues following established procedures
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Deliver information clearly to internal clients, escalating when necessary
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1-2 years of Help Desk support experience in a Tier 1 or Tier 2 environment
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Basic technical proficiency and familiarity with Microsoft Office
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Strong communication skills—both verbal and written
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Adaptable, flexible, and dependable in a fast-paced, schedule-driven environment
- Level 1 or Level 2 help desk support
- Broad technical exposure across multiple platforms including ticketing systems such as Service Now
- Experience working in a large corporate environment
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Experience resolving issues rather than simply documenting or escalating them
Shifts are 9-6 or 11-8pm 100% onsite
12 month contract with the potential for hire or extension
Join a collaborative support environment as a Help Desk Support Specialist focused on delivering exceptional customer service and problem resolution via phone and email. This is a great opportunity for individuals with call center or Level 1-2 tech support experience who are comfortable working across platforms in a structured environment.
Key Responsibilities:
Required Qualifications:
Preferred Experience:
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About the company
Talentbridge is a leading talent management company in the United States. Contact us for your staffing and recruiting needs.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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