Employer Industry: Professional Services and Technology Support

Why consider this job opportunity:
- Hourly rate of pay up to $19.23
- Comprehensive medical and dental insurance, retirement savings, and life and disability insurance
- Education assistance and certification incentives available
- Opportunities for career advancement and professional growth
- Supportive work environment focused on employee appreciation and recognition
- Potential for occasional remote work flexibility

What to Expect (Job Responsibilities):
- Troubleshoot and provide instructions over the phone using a structured knowledge base
- Diagnose and resolve complex issues related to video and phone systems, access issues, and data connectivity
- Complete user requests, including password resets and general system inquiries
- Prioritize work based on severity and time sensitivity
- Document trends for effective problem management and provide excellent customer service

What is Required (Qualifications):
- Associate degree in computer science or related field OR 2 years of related work experience
- Previous experience in a call center environment preferred
- Proficient use of applicable technology and general office equipment
- Ability to follow technical instructions and document daily activities
- Strong verbal and written communication skills across all levels of the organization

How to Stand Out (Preferred Qualifications):
- Ability to maintain a suitable workspace and high-speed internet access
- Occasional availability for weekend and holiday support hours

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