CBIZ
Help Desk Support Specialist (Remote) | Network Solutions
This job is now closed
Job Description
- Req#: 19454
Employer Industry: Professional Services and Technology Support
Why consider this job opportunity:
- Hourly rate of pay up to $19.23
- Comprehensive medical and dental insurance, retirement savings, and life and disability insurance
- Education assistance and certification incentives available
- Opportunities for career advancement and professional growth
- Supportive work environment focused on employee appreciation and recognition
- Potential for occasional remote work flexibility
What to Expect (Job Responsibilities):
- Troubleshoot and provide instructions over the phone using a structured knowledge base
- Diagnose and resolve complex issues related to video and phone systems, access issues, and data connectivity
- Complete user requests, including password resets and general system inquiries
- Prioritize work based on severity and time sensitivity
- Document trends for effective problem management and provide excellent customer service
What is Required (Qualifications):
- Associate degree in computer science or related field OR 2 years of related work experience
- Previous experience in a call center environment preferred
- Proficient use of applicable technology and general office equipment
- Ability to follow technical instructions and document daily activities
- Strong verbal and written communication skills across all levels of the organization
How to Stand Out (Preferred Qualifications):
- Ability to maintain a suitable workspace and high-speed internet access
- Occasional availability for weekend and holiday support hours
#ProfessionalServices #TechnologySupport #CareerOpportunity #CompetitivePay #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
CBIZ, Inc. delivers top-level financial and benefits and insurance services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
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