• Job Description

  Req#: 19634
  Employer Industry: Professional Services
  
  Why consider this job opportunity:
  - Hourly pay of $19.23
  - Comprehensive medical and dental insurance, retirement savings, and life and disability insurance
  - Education assistance and certification incentives available
  - Opportunity for career advancement and personal growth within the organization
  - Supportive and collaborative work environment focused on exceptional customer service
  - Flexibility to work remotely while providing technical support
  
  What to Expect (Job Responsibilities):
  - Troubleshoot and provide instructions over the phone using a set knowledge base format
  - Diagnose and resolve complex issues related to branch video and phone systems, access issues, and data connectivity
  - Complete user requests and routine troubleshooting scenarios, including password resets and general inquiries
  - Prioritize work based on severity and time sensitivity of situations
  - Document trends accurately for effective problem management and follow escalation procedures as necessary
  
  What is Required (Qualifications):
  - Associate degree in computer science or related field OR 2 years of related work experience
  - Previous experience in a call center environment preferred
  - Ability to use general office equipment
  - Must maintain high-speed internet access and provide a suitable workspace
  - Strong verbal and written communication skills throughout all levels of the organization
  
  How to Stand Out (Preferred Qualifications):
  - Proven ability to follow technical instructions and guidelines
  - Experience documenting daily activities and system functions
  - Availability for occasional weekend and holiday support hours
  - Proficiency in applicable technology and troubleshooting techniques
  
  #ProfessionalServices #CustomerSupport #CareerGrowth #CompetitivePay #TechnicalSupport
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  CBIZ, Inc. delivers top-level financial and benefits and insurance services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

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