• Job Description

  Req#: 25-23749
  
  Primary Job Title: Help Desk System Analyst
  Location: Atlanta, GA
  Date Posted: 7/21/25
  Employment Type: Contract (1 year)
  
  Job Description:
  As a Help Desk System Analyst, you will play a critical role in ensuring employees can operate efficiently across various technical platforms. This role involves providing direct technical support, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with VPN access. Candidates must have strong problem-solving abilities, excellent communication skills, and the flexibility to support users both in-office and remotely.
  You will work with platforms such as Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while also gaining exposure to OKTA, Crowdstrike, AWS, and SharePoint.
  Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, VPN, and RDP.

  • Assist users with password resets, PST file management, and Exchange Admin tasks.

  • Provide both in-person and remote support for hardware, software, and IP phone systems (Microsoft Teams).

  • Use ticket tracking systems to document and manage technical support issues.

  • Troubleshoot advanced issues using tools like PowerShell.

  • Support security and authentication tools such as OKTA and Crowdstrike.

  • Provide user assistance with AWS and SharePoint systems as needed.

  • Deliver exceptional customer service via phone, email, and face-to-face support.

  • Collaborate with IT teams to maintain smooth operations across all systems.
  Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.

  • Proficient in Windows 11, Active Directory, and Microsoft O365.

  • Experience with network troubleshooting, VPN configuration, and IP phone systems.

  • Familiarity with security platforms (OKTA, Crowdstrike) and cloud tools (AWS).

  • Skilled in using ticketing systems and remote access tools.

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) preferred.

  • Strong communication skills and ability to work with users of all technical levels.

  • High attention to detail and strong organizational abilities for tracking support issues and resolutions.
  Work Schedule:
  This is an onsite role located in Atlanta, GA. Candidates must be local and able to report to the office every day. This is a contract-to-hire (temp-to-perm) position.
  Benefits:
  • Medical, Vision, and Dental Insurance Plans

  • 401k Retirement Fund
  About GTT:
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
  
  25-23749:
  
  

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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